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In recent years, much attention has been placed on product quality and total quality control. Which one of the following items would not normally be considered a cost of quality?
a. Costs incurred after defective products have been shipped to customers.
b. Costs incurred in shortening production lead times and achieving on-time deliveries.
c. Costs incurred in detecting defective products during production.
d. Costs incurred in detecting defective products produced before they are shipped to customers.
答案:B
Explanation
Choice "b" is correct. Costs incurred in shortening product lead times and achieving on-time deliveries are measures of performance and not a cost of quality.
Choices "c", "d", and "a" are incorrect, which are all costs of quality.
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