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职场中道歉如何表达

来源: 编辑: 2010/03/05 10:30:33  字体:

  Sometimes it is necessary to tell someone bad news gently.

  1.A: I'm afraid I spilled coffee on the tablecloth.

  B: Oh, don't worry about it.

  A: I want to apologize. Is there anything I can do?

  B: Just forget about it. I never did like it anyway.

  2.A: I'm really sorry,but I seem to have misplaced your scarf.

  B: Oh,that's all right.

  A: I'm very sorry. Can I get you another one?

  B: No. Forget about it. It's not important.

  3.A: I'm sorry,but I can't find the book you lent me.

  B: That's OK.

  A: I really feel bad about it. Let me buy you a new one.

  B: No. Don't be silly. I wouldn't dream of letting you do that.

  4.A: I feel terrible,but I've just broken your ashtray.

  B: It's nothing to get upset about.

  A: I don't know what to say. I'd like to replace it.

  B: No. It's out of the question.

我要纠错】 责任编辑:vivien

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